Privacy Policy

AJUALABS INC.
1207 Delaware Ave, Wilmington, 19806 DE, USA
Contact: david@ajualabs.com

Effective Date: [Insert Date]

1. Overview

AJUALABS INC. (“Ajualabs,” “we,” “us,” “our”) provides AI-powered web applications for field operations (“Services”). This Privacy Policy describes how we collect, use, process, and protect information in connection with our Services.

Our Services are offered exclusively to business customers (B2B). We do not offer services to minors.

2. Information We Collect

We may collect and process the following categories of information:

a) Account Information

  • Name

  • Business email address

  • Phone number

  • Company affiliation

  • Login credentials

b) Communications Data

  • WhatsApp messages

  • Chat logs

  • Operational communications processed through our systems

c) Third-Party Integration Data

Data received through integrations with third-party systems (e.g., CRM systems, payment platforms, operational tools) as configured by our customers.

3. How We Use Information

We use collected data to:

  • Provide and operate the Services

  • Improve AI models and system performance

  • Develop new features

  • Ensure security and system integrity

  • Provide customer support

AI Training

Data processed through the Services may be used to train, fine-tune, and improve our AI systems. Such use may include anonymization, aggregation, and model improvement activities.

We do not sell or commercially distribute customer data.

4. Data Sharing

We do not share customer data with third parties except:

  • With cloud infrastructure providers (Google Cloud Platform – GCP)

  • When required by law

  • To protect rights, security, or enforce agreements

We do not sell personal data.

5. Data Storage & Security

Data is processed and stored using Google Cloud Platform (GCP) infrastructure.

We implement commercially reasonable technical and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain data as long as necessary to:

  • Provide Services

  • Improve AI models

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on contractual arrangements.

7. International Data Transfers

Data may be processed in the United States, Europe or other jurisdictions where our infrastructure providers operate.

8. Customer Responsibilities

As a B2B provider, our customers are responsible for:

  • Ensuring they have lawful grounds to share data with us

  • Informing their end users that data is processed through Ajualabs

  • Obtaining necessary consents where required

9. Your Rights

Since our Services are B2B and not directed to EU users, GDPR-specific rights are not automatically applicable. However, data access, correction, or deletion requests may be submitted to david@ajualabs.com and will be evaluated in good faith.

10. Changes

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.